• Once you have the correct version of Windows Media Player installed on your system and have made certain that embedded controls are supported by your browser, simply login.
• The Player will run and there will be a slight pause while you connect to the network, you will get a message about buffering - and after getting to 100% buffering, you should receive Cii Broadcasting loud and clear.
• If the audio reception seems slow or broken, please set the buffer in Windows Media Player to 30 seconds or more. This means the player will preload more of the audio before starting the stream, in order to compensate for occassional bandwidth difficulties, such as when downloading big files or surfing graphic intensive sites whilst trying to listen.

• I see the sponsorship logo but see or hear nothing else?
  Your browser cannot open the embedded Media Player either because it is not supported by the browser or because your browser's security settings disallow embedded controls - If you are using IE, Netscape or a Mozilla browser, check your browser's security settings and make certain embedded or ActiveX controls are allowed.
• Failed connection:
  Your connection to the internet is not stable or faulty - or the nearesat network delivery point is too busy or down. (this very rarely happens!) Check your connection - wait a little, then please try again. If you are connecting from an office network, please ask your network administrators if they allow streaming from the internet.
• Stream keeps breaking up and dropping:
  Congestion on the internet....or congestion on your line? The latter is usually the case - try to reconnect if using a modem, or use less bandwidth by shutting down browsing or downloading sessions.
• I get a "source file could not be loaded", or "...cannot play the file." error message!!
  The link file pointing to the streams may be having difficulty reaching your player - click here to download a zip file containing this asx file. Unzip and save it to your computer, and open it in your Windows Media Player application.
• I'm still having problems....what now?
  Try the Windows Media Support Center Pages by clicking here. This resource contains valuable help pointers for most problems.
  

If you're tried and falied - click here to contact us.